Star Travel & Tours is a full-service travel and tour company with a rich business experience spanning several decades. Founded in 1985 in Nairobi, Kenya, our commitment to excellence has driven us to expand our operations into the North American market. In 2003, we established our USA office in Miami, strategically positioning ourselves to better serve the North American cluster and tap into adjacent markets. With the subsequent addition of our Atlanta location, our presence and market share in North America continue to grow steadily. While our traditional source of Africa-bound clientele has remained the United States (accounting for over 80% of our international traveler business), we have expanded our strategic niches and partnerships that allow us to provide services in other continents, including Europe, the Middle East, and Asia.
With a reputation for exceptional customer service and support, we have become a trusted name in the travel industry. Our extensive range of services covers business, leisure, and nonprofit travel, tours, and meetings. From individuals to large groups, we provide customized, comprehensive tourism, travel, events, and logistics services that span numerous destinations in Africa and beyond. Our strategic presence on both sides of the diaspora has enabled us to carve out a niche market, catering to the unique needs of diaspora-oriented clients throughout North America.
At Star Travel & Tours, our unwavering commitment to unparalleled customer service sets us apart. We prioritize personalized attention to detail and maintain open lines of communication with our clients. Through regular performance monitoring and customer feedback questionnaires, we ensure that our services consistently meet the highest standards. Our dedicated team conducts property and service inspections to evaluate the performance of our service providers, such as airlines and hotels, recommending improvements where needed. With a focus on building lasting relationships, we strive to provide comprehensive solutions that exceed our clients' expectations and add value to their travel experiences.